Speak to us about how you could outsource staff to work remotely. There are many online job titles and creative Business process outsourcing (BPO) solutions that can be applied when using outsourced staff. Below are examples to get you thinking about the potential application of offshore virtual staff to your individual line of business.
I. CALL CENTRE AGENT / TELEMARKETER
A) Inbound-Answers telephone to:
1. Respond to phone & email inquiry;
2. Provide technical and/or customer support;
3. Sell, cross-sell or up-sell products;
4. Offer products and services;
5. Transfer phone calls to appropriate department after qualifying the call;
6. Take care of account and billing enquiries.
B) Outbound-Calls to new leads or existing clients to:
1. Market a product or a service;
2. Sell a product or a service;
3. Provides customer support to existing clients;
4. Up-sell to existing clients;
5. Answer email enquiries;
6. Appointment setting;
7. Welcome Calls;
8. Address and Details lead verification;
9. Market research;
10. Cold call lead development;
11. Conduct a survey.
II. DATA ENTRY STAFF
1. Type faxed messages/letters/forms;
2. Transcribe audio/video files;
3. Capture data from (for example):
Hand written entries; forms; cards; envelopes; letters; websites; books; manuals; periodicals; newspapers; customer lists; research papers; warranty registrations; invoices; legal documents; surveys; dictionaries; manuals; encyclopaedias; images; market research tables; insurance claims; property tax records; polling information; trade show contacts; business cards; catalogues; online and off-line data entries;
III. VIRTUAL PERSONAL ASSISTANT & MARKETING ASSISTANTS
1. Reply to emails;
2. Conduct research;
3. Organise schedules;
4. Act as a 'Live-chat' operator;
5. Complete secretarial tasks:
a. Resolve customer queries;
b. Research solutions to customer issues;
c. Take care of service contract renewals and changes;
d. Process order, order validation and price checking;
e. Validate commission details;
f. Check terms and conditions of contracts;
g. Receive orders;
h. Arrange shipping;
i. Take care of service operations
IV. ACCOUNTANT
1. Accounts payable;
2. Accounts receivable;
3. Asset accounting;
4. Auditing;
5. Bookkeeping and tax service;
6. Budgeting and forecasting;
7. Collections;
8. Compliance Service;
9. Expense processing;
10. Financial reporting;
11. Financial Statements;
12. Inventory accounting;
13. Expense review;
14. Payroll processing;
15. Time entry and billing;
16. General ledger entries;
17. Bank reconciliation;
18. Financial statements preparation;
19. Income statement (profit and loss)
20. Balance-sheet;
21. Cash flow statement